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Here we have compiled common questions and answers. If you can't find the answer to your question, feel free to contact us, and we will be happy to assist you.
What payment options do you offer?
You can pay with PayPal, Klarna and Swish. You can easily change your payment method at checkout. To use Swish, you need a Swedish phone number.
What is your delivery time?
Delivery typically takes 1-4 business days (within Sweden) from the time we receive your order. Once the package leaves our warehouse, a shipping confirmation with more details will be sent. Delivery times may be longer during campaigns or similar events.
I have not received an order confirmation for my purchase. What happened?
The order confirmation is automatically sent to the email address provided at checkout once the purchase is completed. Please double-check your spam folder. If it’s not there, you can contact us, and we’ll assist you further.
Can I track my order?
When your package has been shipped from our warehouse, you will receive an email with a tracking link. You can also track the delivery in the "Mina Paket" app, which is available on the App Store and Google Play. You can manually add your package using the tracking number from the shipping confirmation if it doesn’t appear automatically.
How long is your return policy?
We offer a 30-day return policy on all our products. The package must be sent back to us within 30 days of receipt.
How much does a return cost?
Returns cost €7 per returned package (outside Sweden). The fee covers shipping, handling, and other administrative costs.
Can I make an exchange?
We do not process exchanges. If you want to replace an item from your order, you will need to make a regular return for the item you don’t wish to keep and place a new order for the desired product. If your purchase includes a package deal, discount code, or similar, you can contact customer service to transfer your discount.
I want to make a return. How do I proceed? (Within Sweden)
1. Notify us that you want to make a return (don’t forget to include the order number).
2. We will send you a shipping label and return form digitally, which you need to print and fill in with the reason for the return.
3. Place the return form along with the items you wish to return. It’s important to put the items back in the same packaging they came in.
4. Attach the shipping label and drop the package off at a service point. It typically takes about 10 business days from the day you drop it off for us to receive and process the return. Don’t forget to keep the receipt until the return is processed and approved.
You cannot "return" a package by not picking it up at the service point. Packages returned to us due to non-collection will incur a fee of €25.
I want to make a return. How do I proceed? (Outside Sweden)
1. Notify us that you want to make a return (don’t forget to include the order number).
2. We will send you a return form digitally, which you need to print and fill out with the reason for the return.
3. Place the return form along with the items you wish to return in a suitable packaging. It’s important to put the individual items back in the same packaging they came in.
4. Send the package back to us yourself at your own expense to our address below. We recommend sending trackable as we are not responsible for the package until it has reached us.
Our return address is: Sunkini / LO Consulting AB, Röra Byväg 5, 418 78 Gothenburg, Sweden.
You cannot "return" a package by not picking it up at the service point. Packages returned to us due to non-collection will incur a fee of €25.
I want to file a complaint about a product. How do I do that?
Notify us about your complaint by sending a photo of the product and describing the issue. Don’t forget to include the order number. We will then decide how to proceed with the matter.
What are your products made of?
The material used for all Sunkini swimwear is a mesh fabric consisting of 78% polyamide and 22% elastane. For other items, more information is provided in the product descriptions.
How are your sizes? Do you have a size guide?
Our sizes are generally "true to size," and you can choose the size you usually wear for tops and bottoms in clothing stores like KappAhl and Lindex. If a product runs unusually large or small, it will be noted in the product description. Here you can find our complete size guide.
How does sun penetration work?
Our products are made of mesh fabric with many small holes, allowing sunlight to partially reach the skin even under the bikini. Our beachwear also partially allows sunlight through. The amount of sun penetration depends on how many layers of fabric are present. Straps and elastic bands do not let sunlight through, so we recommend moving them occasionally while sunbathing for an even tan. The removable inserts in bikini tops also do not let sunlight through.
How quick-drying are your bikinis?
Thanks to the thin material, our bikinis dry very quickly, so you avoid the wet and heavy feeling that traditional bikinis can cause right after a swim. In strong sunlight, the bikini can dry as quickly as within 5-10 minutes. The drying time also depends on how many layers of fabric are present and whether the inserts are used in the top. Humidity in the air also affects how quickly the bikini dries.
Why does the product look transparent when I hold it up?
At first glance, our products may appear very transparent, but once worn, they are not. The color and pattern create an optical illusion when the bikini is against the skin, making our products look differently transparent. If you are concerned about transparency, we recommend choosing lighter colors with more patterns. Always try our products in natural light for a fair view, as they may look slightly transparent under strong bathroom lighting.
Do your products protect against the sun?
All products provide some level of sun protection. However, we always recommend using sunscreen under the bikini. The sun protection factor depends on how many layers of fabric are present. One layer corresponds to SPF 10-12, two layers to SPF 16-20, and three layers to SPF 26-30.
Are your metal buckles nickel-free?
All metal details on our products are nickel-free.
What washing instructions apply to your products?
We always recommend hand washing to preserve the quality for as long as possible. Do not wring out the water while wet. The products can withstand machine washing at 40°C with similar colors, but we still recommend using a gentle cycle. Use a laundry bag to protect the details. Our products cannot be tumble-dried or ironed.
How can I contact you?
You can email us anytime at info@sunkini.se. We usually respond within 24 hours on weekdays. You can also reach out to us via social media or use our chat function here on the website. When we’re online, we’ll reply as quickly as we can.
What are your terms and conditions?
You can find our full terms and conditions here. By completing your purchase, you accept the terms. If anything is unclear, you can always contact us.
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