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Frequently asked questions

We have collected the most common questions and answers. If you do not find an answer to your question, you are welcome to contact us and we will help you.


Ordering

What are your payment methods?
You can pay with PayPal and Klarna depending on which country you buy from. With PayPal you can pay with your PayPal account or directly by card. You do not need a PayPal account. With Klarna you can choose invoice, part payment, direct payment or card payment. Payment options may differ.

How long is the delivery?
It usually takes 1-4 working days (within Sweden) from the time we received the order. When the package leaves the warehouse, a delivery confirmation is sent with more information. Delivery times may be longer during promotions or similar.


My order

I haven't received any order confirmation. What has happened?
The order confirmation is sent automatically to the email address that was specified when ordering when the purchase has been completed. Double check to make sure the email is not in your spam inbox, otherwise you can contact us.

Can I track my order?
Once the package has been shipped from our warehouse, you will receive an email with a tracking link.


Exchange & returns

For how long can I return my products?
We offer 30 days right to return on all our products. The package must be sent back to us within 30 days after the delivery of the package. Read more under Exchanges & Returns.

How mush does exchanges and returns cost?
Exchanges and returns cost 59 SEK / €6 per returned package. Therefore, it is important that you notify us if a return is made from different orders in the same package. The fee represents shipping, handling and other administrative costs.

I want to make an exchange. How do I do?
Start by ordering the product or the products you wish instead. Then you fill in the return slip and return what you want to exchange to us. Read more details on Exchange & returns about on how to make an exchange. Once we have received and approved your return, we will correct the invoice on the exchange order. That way, you keep any discounts and package prices from your first order. A fee of SEK 59 / €6 will be added per returned package.

I want to partly exchange products from my order. How do I do?
You can exchange parts of your order. All products can be purchased separately. Start by ordering the product or the products you wish instead. Then you fill in the return slip and return what you want to exchange to us. Read more details on Exchange & returns about on how to make an exchange. Once we have received and approved your return, we will correct the invoice on the exchange order. That way, you keep any discounts and package prices from your first order. A fee of SEK 59 / €6 will be added per returned package.

I want to make a return. How do I do?
Fill in the return slip and return the package to us. Read more details on Exchange & returns about on how to make a return. Once we have received and approved your return, we will correct the invoice. A fee of SEK 59 / €6 will be added per returned package.

I want to make a complant. How do I do?
Contact us at support@sunkini.se. Describe what is wrong with the product and let us know your order number. Send pictures of the defect so we can handle your complaint faster. After approved complaint, the decision is made if the item needs to be sent back to us.


Products

How are your sizes? Do you have a size guide?
Generally, we are "normal" in size and you can choose the size you usually have on tops and bottoms in a clothing store. The earlier collections are slightly smaller in size than newer ones. Here you will find our full size guide.

How does it work with tan through?
Our products are made of mesh consisting of many small holes. This allows the sun to reach the skin even on covered parts. Our beachwear also let the sun through. How tan through the product is depends on how many layers of fabric it is. Straps and elastic do not let any sun through, so we recommend moving around these from time to time when tanning for a more even tan.

How quick drying are your bikinis?
Because our material is so thin they are also very quick drying, and you avoid the wet and heavy feeling right after a bath as a regular bikini usually gives. In strong sun, the bikini can dry as quickly as within 5-10 minutes. How quickly they dry also depends on how many layers of fabric it is and if, for example, the removable padding are used in the top or not.

Why does the product look transparent when I hold it up?
At first glance, you may think that our products look very transparent. But when you wear them, they are not. It is the color and the pattern that confuses the eye when you wear the bikini. Therefore our products can look more and less transparent depending on color and pattern. If you are afraid that they will appear transparent, we recommend lighter colors with a lot of patterns. Always try our products in daylight to get a fair picture.

Do your products protect against the sun?
All products protect against the sun, but we always recommend using sun protection even on covered parts. What determines the sun protection factor is how many layers of fabric it is. One layer corresponds to SPF 10-12, two layers corresponds to SPF 16-20 and three layers type corresponds to SPF 26-30.

Are your metal clasps nickel free?
All metal details found on our products are nickel free.

What are your washing recomendations?
We always recommend hand washing to maintain quality for as long as possible. Do not twist the product when in wet condition. The products can withstand machine wash in 40 degrees with similar colors. Use a wash bag to protect details. Our products cannot withstand tumble drying.


Other

How do I contact you?
You can email us at any time to support@sunkini.se. We usually respond within 24 hours during weekdays. You can also write to us on social media. You will find all information on our contact page.

What are your terms & conditions?
You can find our full terms and conditions here. When you make your purchase, you agree to the terms. If something is unclear, you can always contact us.

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