We offer 30 days right to return on all items and orders, even bikini pants and swimsuits. Of course you can exchange / return parts of your order, everything can be purchased separately. Keep in mind that if you return part of a package without exchanging it, you will pay the original price for the items you have kept. Before you proceed with your exchange/return, please read below:
Be sure to try your Sunkini outdoors in daylight. In indoor lighting our products are a little more transparent than outdoors. Also note that if you have a size too small then the clothes will be more transparent, because the fabric and the small holes will be stretched.
1. Want to make an exchange? Order the items you want to change to in our shop.
2. Pack the return slip and the items. Make sure they are in the right bag.
3. Paste the included return label on the package.
4. Ready to be shipped! Packages outside Sweden must be shipped directly to our warehouse.
If you want to make an exchange, start by ordering the items you want to change to. This way you will know the items are in stock, and you will get the new items must faster. Fill out the return form with the reason for returning and if it is an exchange or a return. When exchanging, you also fill in the new order number on the dashed line. Pack the return slip and the items you wish to return (preferably in the same packaging you received your items in). Items must be in the same bag they came in. Double check that the product matches the label on the bag since returns in the wrong bag will be charged with 150 SEK / €6. Paste the included return label on the package (Sweden only). The package is now ready to be submitted at your post office. If you are making an exchange / return from a country other than Sweden, you will need to send the package yourself to the following address:
533 33 GÖTENE
It is VERY IMPORTANT that you write your order number and your contact information on the package. You as a customer is responsible for shipping costs. We recommend to send with a tracking number. (This applies to packages shipped back from countries other than Sweden).
If you would like to make a complaint, please contact us at firstname.lastname@example.org. Describe what is wrong with the product and let us know your order number. Send pictures of the defect so we can handle your complaint faster. After approved complaint, the decision is made if the item needs to be sent back to us.
Please do not hesitate to contact us if you have any questions. Email us at email@example.com and we will answer as soon as possible.